Every call, lead and agent. One operational workspace.
CloudSun unifies call-centre operations for IT sales, support and customer success — campaigns, queues, callbacks, tickets and quality — so every conversation has full context, clear ownership and a measurable outcome.
- Agent range
- 10–200
- Channels
- One inbox
- Roles
- 7 built-in
IT and call-centre teams lose customer context across too many channels
Every tool promises to fix one part of the workflow. None of them share a single source of truth — so agents re-ask questions, supervisors can't see what's happening, and owners can't measure what matters.
CloudSun replaces the patchwork with one operational workspace — built for the way call centres actually run.
From first contact to measured outcome — five steps, one system
CloudSun's workflow is the operational backbone for every conversation your team handles.
Capture
Every enquiry, call, message and form enters one inbox — channel-tagged, time-stamped, deduplicated.
Assign
Route conversations by team, skill, language or capacity — with manual override and reassignment at any time.
Resolve
Work the conversation with full contact, company and history context — log dispositions, notes and outcomes.
Follow up
Schedule callbacks and tasks against the same record — nothing falls through the gaps between shifts.
Measure
Track SLAs, CSAT, conversion and quality across teams, campaigns and queues in one reporting foundation.
See CloudSun in action
A single agent workspace where calls, contacts, scripts and dispositions live side by side — no tab switching, no lost context.
Customer reviewing with CFO. Ready to sign at 12-month term with loyalty pricing. Send invoice by EOD Thursday.
Ten capabilities that make up the call-centre OS
Each capability is built to stand on its own — and designed to compound when used together inside a single workspace.
Companies and contacts
A unified B2B record layer — companies, contacts, roles and relationships — kept in sync across every conversation.
Unified conversations
Phone, email, WhatsApp and chat collapse into a single threaded inbox with full history at your fingertips.
Ownership and assignment
Every record has a clear owner. Reassign with one click, escalate by rule, and never lose accountability.
Campaign management
Plan outbound campaigns with target lists, scripts and pacing — track progress against reach and conversion goals.
Queue monitoring
Live queue health, wait times and SLA exposure — supervisors see everything, intervene in seconds.
Callbacks and tasks
Schedule callbacks and tasks against any record. Due-time awareness means nothing slips between shifts.
Ticket tracking
Open, track and resolve tickets without leaving the conversation — linked to the right contact and company.
Quality management
Score calls against rubrics, surface coaching opportunities and close the loop with structured feedback.
Knowledge base
A single library of scripts, answers and policies — searchable from inside the agent workspace.
Reporting foundation
Out-of-the-box dashboards for SLAs, CSAT, conversion and team performance — exportable and audit-ready.
One workspace, value for every role
CloudSun's permission model means each role sees what they need — and only what they need — to do their job well.
Organisation owner
- Single view of revenue, retention and team health
- Honest reporting without spreadsheets
- Role-based access from day one
Operations manager
- Live queue, SLA and staffing picture
- Campaign performance and pipeline coverage
- Audit-ready records across every interaction
Supervisor
- Real-time agent presence and workloads
- Whisper, barge and reassign in one click
- Quality rubrics tied to coaching actions
Agent / employee
- Every conversation with full context attached
- Scripts, knowledge and dispositions in one screen
- Callbacks and tasks that never fall through gaps
Quality analyst
- Scored interactions against defined rubrics
- Filter by team, queue, disposition or outcome
- Coaching notes that link back to the call
Reporting viewer
- Read-only access to dashboards and exports
- No customer data exposed without permission
- Board-ready snapshots on demand
Built for the conversations IT teams actually have
From first-touch sales to ongoing account management — CloudSun handles the operational reality of an IT call centre.
New sales enquiry
Inbound interest qualified, captured and routed to the right sales rep — with full context for follow-up.
Support escalation
A severity-1 issue moves from call to ticket to resolution without losing the original conversation thread.
Service renewal
Renewal campaigns with scripts, callbacks and outcome tracking — measured against revenue retained.
Implementation update
Customer-success check-ins tied to project milestones, with notes and tasks logged against the record.
Security assessment
Pre-sales security questionnaires handled by the right queue, with audit trail and disposition captured.
Cloud-migration discussion
Technical conversations routed to specialists, with knowledge-base answers surfaced inside the workspace.
Customer onboarding
Welcome calls, configuration checks and training scheduling — all tracked to a defined onboarding playbook.
Account follow-up
Quarterly account reviews planned, executed and recorded — with next-step tasks assigned to owners.
Access control designed for call-centre reality
Operational data is sensitive. CloudSun's permission model is built around verified identities, explicit roles and clear organisational boundaries — so the right people see the right things, and nothing else.
Honest about certifications
We do not claim SOC 2, ISO 27001, HIPAA or any other third-party certification we have not earned. Security posture is described factually — and improved continuously.
Verified identities
Sign-in is identity-verified. No anonymous access to operational data.
Role-based access
Seven built-in roles with explicit, auditable permission sets.
Organisation isolation
Each organisation's data is isolated by tenant boundary — no cross-tenant leakage.
Audit history
Every significant action is recorded with actor, timestamp and target record.
Revocable sessions
Sessions can be revoked by the user or an admin at any time, from any device.
Permission-based records
Access to contacts, reports and recordings follows the role you hold.
Honest integration states
Integrations surface their real connection state — no silent failures, no hidden errors.
Run CloudSun where it makes sense for you
Three deployment paths — pick the one that matches your security, compliance and operational posture. All three run the same product.
CloudSun SaaS
The fastest way to start. We run CloudSun in our cloud environment and handle availability, updates and backups. Your team signs in and gets to work.
- Managed infrastructure
- Automatic updates
- Fastest time to value
Dedicated cloud
CloudSun deployed into your own AWS, Azure or GCP account. You retain control of the environment, networking and data residency; we help you operate it.
- Your cloud account
- Data residency control
- Dedicated resources
Self-hosted licence
Run CloudSun on infrastructure you fully own. We provide the licence, deployment artefacts and guidance; your team operates the deployment end-to-end.
- Full infrastructure ownership
- Air-gap capable
- Operator-run
Plans sized for call-centre teams of 10 to 200 agents
Honest pricing for honest teams. No fake tier discounts, no per-feature paywalls on the basics. Talk to us and we'll match a plan to your reality.
Launch
For call-centre teams getting started with a single operational workspace.
- All core capabilities included
- Up to 25 agent seats
- Standard roles and permissions
- Email and chat support
- Daily reporting foundation
Growth
For growing call centres running multiple teams, queues and campaigns.
- Everything in Launch
- Up to 75 agent seats
- Campaign management and quality rubrics
- Priority support and onboarding guidance
- Custom role configuration
- Dedicated cloud option available
Scale
For established call-centre operations with multiple sites and complex workflows.
- Everything in Growth
- Up to 200 agent seats
- Multi-site and multi-team operations
- Dedicated cloud or self-hosted licence
- Quarterly product roadmap review
Pricing depends on agent count, deployment model and support level. We'll send a written quote after a short conversation — never an automated estimate that hides the real number.
Straight answers to the questions teams actually ask
What size of call centre is CloudSun built for?
CloudSun is designed for call-centre teams of 10 to 200 agents. The Launch plan covers 10–25 seats, Growth covers 26–75, and Scale covers 76–200. For larger operations, talk to us — we'll be honest about whether CloudSun is the right fit.
Does CloudSun replace our existing ticket system and CRM?
CloudSun is an operational workspace that can sit alongside — or replace — parts of your existing stack. Many teams start by running CloudSun for calls and conversations while keeping their existing CRM as the system of record, then consolidate over time.
How does pricing actually work?
Pricing is based on the number of agent seats, your chosen deployment model (SaaS, dedicated cloud, or self-hosted licence) and the support level you need. We provide a written quote after a short call. We do not process payment on this site, and we do not publish fake 'starting at' numbers.
Can we run CloudSun in our own cloud or on-premises?
Yes. CloudSun offers three deployment paths: CloudSun SaaS (we host it), dedicated cloud (deployed into your AWS, Azure or GCP account) and self-hosted licence (you run it on infrastructure you own). All three run the same product.
What roles and permissions does CloudSun include?
CloudSun ships with seven built-in roles — organisation owner, operations manager, supervisor, agent/employee, quality analyst, reporting viewer and administrator — each with explicit, auditable permissions. Roles can be configured per organisation.
Do you have SOC 2, ISO 27001 or HIPAA certification?
No — and we will not claim certifications we have not earned. CloudSun's security posture is described factually on this page and in our documentation. If certifications are a hard requirement for your organisation, talk to us about the current roadmap.
Create your CloudSun workspace
Bring your calls, leads and agents into one operational workspace. Set up in minutes — own your context for years.