CloudSun for technical support

Inbound support queues, ticket tracking, and SLA management for IT service desks.

Real-time visibility into waiting calls, longest wait, and agent availability.

Create, assign, and resolve tickets with SLA timers and priority levels.

Track SLA states from safe to breached with clear visual indicators.

Equip agents with playbooks, articles, and canned responses.

Command-centre view for supervisors and operations managers.

Integrated call controls, contact context, and disposition workflows.